Tower Physicians Solutions


Resolutions for Your Medical Practice in 2021!

Managing a medical practice has always been complex and challenging. However, the events of 2020 have made it even more so. With the Coronavirus pandemic targeting the vulnerable members of society and medical offices known to be prime transmission sites, physicians will have to continue to proceed carefully in 2021.

Managing a medical practice is hard work and many practice owners put in massive amounts of effort to make sure their business thrives. Having a clear objective can help you implement the right strategies and can give you the right direction. This may make running a medical practice a little bit easier.

Here are some of the top physicians’ practice management tips to navigate the new year.

Audit Your Current Tools and Practices

Before you start implementing new tools or continuing with the status quo, it's essential to audit the previous year. With 2020 bringing so many changes, this exercise is more important now than ever.

Take a look at what protocols and software were in place when 2020 started and determine what still has merit and what's now obsolete. From there, take a look at any new policies and tools that have been implemented since the beginning of the pandemic to evaluate whether they're a short-term fix or a long-term solution.

Once you have a better idea of what's working and what isn't, you can set priorities for 2021 improvement opportunities. This exercise ensures that you're making intentional changes to your practice management.

Make Way for New Technology

The COVID-19 situation has fast-tracked many of the technological advancements that were underway prior to 2020. The prevalence of telemedicine has grown exponentially over the past year and will continue to hold strong in 2021.

Now is the time for you to embrace new technology in your practice. Consider what tools you can use and update to ensure you have a streamlined, centralized management system. Consider everything from administrative tasks like billing and payroll to scheduling and virtual appointments. Embracing new technology in your practice management procedures could be the difference between holding strong and losing patients in 2021.

Prioritize the Patient Experience

Consider how your patients interact with your practice. Medical practices historically straddle the line between public service and for-profit business services. Unfortunately, many physicians have failed to implement the key essence of running a business: prioritizing customer care.

Prioritize the patient experience by showcasing that you value their time rather than letting them wait past their scheduled appointment. For example, have someone in place to help Medicare beneficiaries navigate their Part D plan for insurance or what a patient can expect during cancer treatment. Prioritize the little touches, like addressing them by name and using active listening skills.

The more valued a patient feels, the more comfortable they'll be when sharing personal information. Prioritizing the patient experience builds trust beyond the basic confidentiality agreements. This open dialogue allows physicians to provide better care and prevents patient turnover.

Clarify Your Communications

The year 2020 sparked a lot of confusion and changes in how practices operate. A goal for 2021 should be to clarify communications and ensure that patients know what to expect from your practice. Consider implementing or strengthening your practice's online presence to share important updates, valuable resources, and proactive health tips. Clear communications go hand-in-hand with a positive patient experience.

Care for Your Employees

Employees and office staff are the face of the practice. They're the first touchpoint with patients and often have to deal with complex situations and interactions. Keep in mind that it's not only your patients who have faced challenges during 2020; your staff is also navigating the stress and uncertainty of the pandemic.

Put an employee care plan in place to ensure your people are safe and healthy with opportunities to grow. Rethink your scheduling to help minimize the risk of contracting the virus while allowing ample time for staff to step away and come back refreshed.

Prioritize Safety and Cleanliness

Safety and cleanliness have always been an essential aspect of effective practice management. However, it's now a matter of life or death for your vulnerable patients who have comorbidities and are classified as high risk.

Consider budgeting for regular professional cleaning and sanitization. Professional services use sanitizing mists and tools to ensure every surface is clean, limiting the chances of transmission.

Know When to Outsource

Consider how much time non-revenue-generating activities take up in your office. Things like payroll, IT management, and billing and coding can all be outsourced to specialized professional services like Tower Physicians Services. Outsourcing allows more flexibility in staff scheduling and prevents burnout while keeping costs low.

Take a look at your practice's current overtime payroll and ask staff for feedback on which tasks take up the most of their day. Use these insights to determine which tasks can be outsourced and managed more efficiently.

Use these effective tips to manage your medical practice in 2021. If 2020 has taught physicians anything, it's the importance of being able to pivot during uncertain times.

Learn more at:

Contact Tower today for more information regarding technology support for your practice. Please contact Tower Physicians Solutions at 630-243-5731 or email us at

Today more than ever appreciating our healthcare employees is so essential! As the days grow shorter and we get ready to celebrate Thanksgiving, a favorite holiday, let’s discuss a few ways healthcare employers can show appreciation for employees (no turkey necessary). 

With everyone under so much pressure in a fast-paced healthcare environment (ah-hem, COVID-19), showing a little appreciation for your employees can go a long way and help ease some of the stress.
The following are a few ideas to help you thank your employees and make them feel appreciated.

View more

Contact Tower today for more information. or 630-243-5731