Accounts Receivable

Accounts Receivable Management Services That Fast-Track Claim Reimbursement

• Accounts Receivable Follow-Up / Insurance Follow-Up: After submission of the medical claims to the insurance payer, our accounts receivable team will keep track of all claims that cross the 30-day bucket and take action to pursue these. In case of under-payment of claims, we take all necessary steps with the insurance company to ensure accurate processing and payment recovery.

Denial Management: Our well-trained medical billing and accounts receivable executives are quick to spot any errors in the rejected claim, to ensure that it gets re-filed and the denial can be appealed without any delay. Data sources will be reviewed, medical coding will be checked and any systematic and repetitive problems will be identified. Our Denial Analysts will co-ordinate with your team to request for any further information, if required. If the patient is responsible for the denied claim, then the claim is billed to him or her.

Patient Follow-Up / Patient Statements: Through phone calls, we follow up with the patients to pursue any outstanding balance that is still pending after processing of the claim. The tenets of good customer service are followed to avoid creating any discontent. If the patient does not respond to the follow-up communication, the balance is moved to collections. We generate a report for it and send it to your team for further action.

Reports: Through our detailed reporting, which includes insurance aging reports, your business will have complete visibility about its financial health and the length of the accounts receivable settlement and claim collection cycles.


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