Choosing to outsource your nephrology medical practice billing can be overwhelming. The experts at Tower Physicians Solutions are here to provide peace of mind and give you more time to focus on your patients.
● What does Tower do for medical practices?
● How are you going to access my system?
● Do I need to purchase any software?
● How does my practice know that our billing and collections is being done on time and how should we handle any questions from patients?
● Do I get an audit done on my charges to make sure I am documenting visits accurately?
● How can Tower PS save me money?
● Can I get paid more quickly by outsourcing my billing services?
Q. What does Tower do for medical practices?
A. We are a full-service back office services provider for independent nephrology medical practices located anywhere in the United States. Our team provides comprehensive Billing and Collections, Accounting and Bookkeeping, Human Resource Management, Practice Management and Strategic Consulting Services.
For example, for billing and collections services, we will assign a dedicated account executive to work with you on all aspects of billing and collections for the practice. This includes entering charges, submitting claims, sending patient statements, denials management, following up, and answering patient billing questions. The dedicated account executive is also a liaison between your practice and Tower Physician Solutions.
Q. How are you going to access my system?
A. We have employees experienced with the most common EHR/PM systems and will work with you to securely log-in to your existing system for practice management functions like Billing and Accounting.
Q. Do I need to purchase any software?
A. In most cases no, but it depends on your current system. In most cases we can log-in to your existing EHR/PM system. Our IT experts can offer guidance on the best choices for a new electronic health record if your practice would benefit from upgrading.
Q. How does my practice know that our billing and collections is being done on time and how should we handle any questions from patients?
A. Since we utilize your PM system, there is full transparency to patient accounts and revenue. Dedicated representatives are constantly in contact with your practice for information that may assist in charge capture or to answer questions your staff may have. We pride ourselves at being an extension of your practice.
Q. Do I get an audit done on my charges to make sure I am documenting visits accurately?
A. Yes. Our internal compliance team will audit a random sample of charges twice a year and provide documentation education, if necessary.
Q. How can Tower PS save me money?
A. Overall, Tower can save a practice money by partnering with you to manage and streamline the business functions of your practice. Your office staff is likely very busy, so if you outsource to our experienced team, they will be able to provide better service to your patients and do more of what they enjoy. With our expertise, there will be fewer errors, better follow-up and regular reporting. Tower clients save on these costs and generally see a sizeable improvement in their collections.
Q. Can I get paid more quickly by outsourcing my billing services?
A. You most-likely will be paid more quickly and more completely by outsourcing to Tower. We submit claims, and resubmit when necessary, more quickly than most practices with in-house billers can do their own. Additionally, our experienced billing professionals stay current on Coding and specialize in Nephrology billing. Fewer mistakes will be made and every possible code for the time you spend with patients will be billed. Billing and payment posting are done in our office on a rolling basis, so you will enjoy continual revenue flow.
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